Privacy Policy
Your privacy is fundamental to our mission. This policy explains how we collect, use, protect, and respect your personal information when you interact with SEI VANGO.
Introduction & Scope
SEI VANGO - Mobile Game Development Studio Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile games, or engage with our services.
This policy applies to all SEI VANGO websites, mobile applications, games, and related services. By using our services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- • Create an account or profile on our platforms
- •
- • Contact us through forms, email, or customer support
- • Participate in surveys, contests, or promotional activities
- •
Technical Information
We automatically collect certain technical information when you use our services:
- • Device information (device type, operating system, browser type)
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- • Usage data (pages visited, time spent, features used)
- • Crash reports and performance analytics
Game-Specific Data
For our mobile games, we collect gameplay data, achievements, virtual currency transactions, and social features interactions. This data helps us improve game experience and provide personalized content.
How We Use Your Information
Service Provision
- ✓ Provide and maintain our games and services
- ✓
- ✓ Deliver customer support and technical assistance
Improvement & Analytics
- ✓ Analyze usage patterns and user behavior
- ✓ Improve game mechanics and user experience
- ✓ Develop new features and services
Communication
- ✓
- ✓ Provide marketing communications (with consent)
- ✓ Respond to inquiries and support requests
Legal & Security
- ✓ Comply with legal obligations
- ✓ Protect against fraud and abuse
- ✓ Enforce our terms of service
Data Sharing & Disclosure
We Do NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is not for sale.
Limited Sharing Scenarios
We may share your information only in these specific circumstances:
- • Service Providers: Trusted partners who help us operate our services (analytics, hosting, payment processing)
- •
- • Safety & Security: To protect our users, our company, or others from harm
- • Business Transfers: In case of merger, acquisition, or sale of assets (with notice)
- • Your Consent: When you explicitly agree to share information
Third-Party Service Providers
We work with carefully selected partners who agree to protect your information and use it only for the purposes we specify. Our primary partners include cloud hosting providers, analytics services, and payment processors who maintain strict data protection standards.
Data Retention
Account Data
We retain your account information for as long as your account is active or as needed to provide services.
Retention Period: Until account deletion + 30 days for legal compliance
Game Data
Game progress, achievements, and in-game purchases are retained to maintain your gaming experience.
Retention Period: 3 years after last activity
Communication Records
Support tickets, emails, and communication logs for customer service purposes.
Retention Period: 2 years from last interaction
Analytics Data
Aggregated and anonymized usage statistics to improve our services.
Retention Period: 5 years (anonymized data)
Note: You can request deletion of your data at any time. Some information may be retained for legal obligations, fraud prevention, or legitimate business interests as described in this policy.
Your Rights & Choices
Access Your Data
Request a copy of personal information we hold about you
Correct Information
Update or correct any inaccurate or incomplete data
Delete Your Data
Request deletion of your personal information
Restrict Processing
Limit how we use your information
Data Portability
Receive your data in a structured, machine-readable format
Object to Processing
Object to certain types of data processing
Withdraw Consent
Opt out of marketing communications at any time
File Complaints
Report concerns to data protection authorities
How to Exercise Rights: Contact us at privacy@seivango.com. We will respond within 30 days and may require verification of your identity.
Cookies & Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, analyze site usage, and provide personalized content. We use both session cookies (deleted when you close your browser) and persistent cookies (saved for future visits).
Types of Cookies We Use
Essential Cookies
Required for basic site functionality, security, and user authentication
Analytics Cookies
Help us understand how visitors interact with our website and games
Functional Cookies
Remember your preferences and customize your experience
Marketing Cookies
Used to show you relevant ads and measure campaign effectiveness
Managing Your Cookie Preferences
You have several options to manage cookies:
- •
- •
- • Opt-out Tools: Industry tools like Digital Advertising Alliance opt-out pages
Data Security Measures
Technical Safeguards
- 🔒 End-to-end encryption for sensitive data transmission
- 🔒 Secure servers with regular security updates
- 🔒 Regular security audits and penetration testing
- 🔒 Multi-factor authentication for access
- 🔒 Data anonymization and pseudonymization techniques
Operational Security
- 🛡️ Employee training on data protection practices
- 🛡️ Strict access controls and need-to-know basis
- 🛡️ Regular backup and disaster recovery procedures
- 🛡️ Incident response and breach notification protocols
- 🛡️ Vendor security assessments and agreements
Important Security Notice
While we implement strong security measures, no system is 100% secure. We encourage users to use strong passwords, keep their devices updated, and report any suspicious activity immediately.
Children's Privacy Protection
Our Commitment
We take special care to protect the privacy of children under 13 years of age. Our games and services are designed with child safety as a top priority, and we comply with the Children's Online Privacy Protection Act (COPPA) and similar international regulations.
What We Don't Collect
- ✗ Personal information from children under 13 without parental consent
- ✗ Sensitive personal data from minors
- ✗ Location information from child users
Special Protections
- ✓ Minimal data collection for child accounts
- ✓ Enhanced parental controls and oversight
- ✓ Safe social features with moderation
For Parents & Guardians
Parents and guardians have the right to:
- • Review information collected from their child
- • Request deletion of their child's information
- • Refuse to allow further collection of information
- • Control their child's privacy settings
Contact for Child Privacy: Parents concerned about their child's privacy can contact us at childprivacy@seivango.com
International Data Transfers
Global Operations
SEI VANGO operates globally and may transfer your personal information to countries other than your own. We ensure that all international transfers comply with applicable data protection laws and regulations.
Transfer Safeguards
Adequacy Decisions
Transfer to countries deemed adequate by relevant authorities
Standard Contractual Clauses
EU-approved terms for secure international transfers
Binding Corporate Rules
Internal policies approved by data protection authorities
Certification Programs
Certified frameworks for data protection compliance
Your Rights During Transfers
When we transfer your data internationally, you retain the same privacy rights outlined in this policy. If you have concerns about international transfers, please contact us using the details below.
Contact Us About Privacy
Have questions about our privacy practices, want to exercise your rights, or need to report a privacy concern? We're here to help.
General Privacy Inquiries
privacy@seivango.comData Protection Officer
dpo@seivango.comChild Privacy
childprivacy@seivango.comSEI VANGO - Mobile Game Development Studio Ltd
15 Curzon Street, Mayfair, London W1J 7PW, United Kingdom
Phone: +44 20 7123 4567
Email: info@seivango.com
Business Hours: Mon-Fri: 9:00-18:00, Sat-Sun: Closed
Policy Updates & Effective Date
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.